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Reviews

Our customers are the center of our universe and we're grateful for them.

If you're willing to share your experience about your interaction with our agency, it'll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

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What our customers say about us...

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Anthony Rupp

October 19, 2026

5 out of 5 rating by Anthony Rupp
"Tiffany was fantastic to work with! She made the whole car insurance process quick and easy, explained everything clearly, and found me great coverage at a price I was happy with. Super helpful and professional—highly recommend her!"
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Justin Roberson

October 19, 2026

5 out of 5 rating by Justin Roberson
"Tiffany was great to work with answered any questions I had and help me get discounts that I didn’t know about. Really great place to get insurance highly recommended!"
We responded:
"Thanks for the recommendation, Justin! It's fantastic to hear that Tiffany was able to assist you with your questions and uncover some discounts. We're grateful for your trust in our agency and are here whenever you need us."
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Sarah

October 15, 2026

5 out of 5 rating by Sarah
"I communicated with Jessica. We had been with our previous carrier for 7 years and Jessica made the transition seamless. Her customer service is the best I have ever experienced. Responded quickly and answered all questions I had."
We responded:
"Thanks, Sarah! It's wonderful to hear that Jessica made your transition smooth and provided exceptional customer service. We're grateful for your trust and are here for any future insurance needs you may have."
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Kenneth Slonr

October 14, 2026

5 out of 5 rating by Kenneth Slonr
"A great place and good people just wish it was cheaper"
We responded:
"Thanks so much for your feedback, Kenneth! We're thrilled to hear you think our agency is a fantastic place with wonderful people. We totally understand how important affordability is, and we're always here to chat about any options that could better fit your budget."
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Sylvia York

October 14, 2026

5 out of 5 rating by Sylvia York
"Big shout out to Tatum Terrell with this office, she made moving insurance groups seamless and hassle free ! Not only did she get me more coverage for LESS than what I was paying elsewhere, she also set me up with more ways to save through State Farm Drive Safe & Save program!"
We responded:
"Sylvia, we will always strive to leave you with a wonderful customer service experience! We're grateful for the trust you have in our agency to serve and protect you each day! Thank you. - Travis"
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Pam Poston

October 12, 2026

5 out of 5 rating by Pam Poston
"Tatum was very helpful and patient with us she was very helpful in the process of purchasing our homeowners and auto insurance."
We responded:
"Hi Pam, thanks for sharing! It's great to hear that Tatum was helpful and patient during your homeowners and auto insurance purchase. We appreciate your trust in our agency and are here for any future insurance needs."
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Deven Fike

October 12, 2026

5 out of 5 rating by Deven Fike
"Awesome! Quick and Easy to work with!"
We responded:
"Thanks, Deven! It's great to hear that you found working with us quick and easy. We appreciate your feedback and look forward to assisting with any future insurance needs."
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lucas dand

October 12, 2026

5 out of 5 rating by lucas dand
"Kylin is always fast, friendly and ridiculously helpful. Anytime I have an issue she has me sorted out in no time!"
We responded:
"Lucas, you just gave Kylin a reason to smile! We love hearing that she was able to help you quickly while making sure you felt supported along the way. Thanks for taking the time to recognize her and for trusting our team!"
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Sarah Jenkins

October 12, 2026

5 out of 5 rating by Sarah Jenkins
"Very knowledgeable, friendly staff, great customer services 100% recommend for all your insurance needs."
We responded:
"Thanks, Sarah! Our team is thrilled to hear that you found our staff knowledgeable and friendly. We truly appreciate your recommendation and look forward to continuing to assist with all your insurance needs. "
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Anna Garza

October 9, 2026

5 out of 5 rating by Anna Garza
"I truly enjoy working with Jessica at Travis Terrell State Farm Insurance in Benton Kentucky. Jessica shows her experience in the field in a friendly yet professional fashion. I love them all at this office and look forward to a future relationship."
We responded:
"We love having you as part of our agency family, Anna! Jessica and the team will be happy to know you’ve enjoyed working with us. Thanks for continuing to choose our agency—we’re always just a call away if you need a hand!

"
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matt maxfield

October 7, 2026

5 out of 5 rating by matt maxfield
"Kylin Was very helpful and polite, always nice to talk with someone that enjoys their job."
We responded:
"Thanks, Matt! It's great to hear that Kylin was helpful and polite. We appreciate your feedback and are here whenever you need assistance with your insurance needs."
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Maria Verderaime

October 5, 2026

5 out of 5 rating by Maria Verderaime
"Office staff is exceptional! Always helps me with any problem I have and is quick to do it. Theyre a great advocate when the mother company makes mistakes."
We responded:
"Thanks Maria! Tatum is one of our best. I’m glad you had a great experience and we appreciate your business! - Travis "
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shannon sullivan

October 5, 2026

4 out of 5 rating by shannon sullivan
"Great experience with them"
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Olga Bloodworth

October 3, 2026

5 out of 5 rating by Olga Bloodworth
"Very knowledgeable in his field, and very helpful"
We responded:
"A little five-star encouragement can go a long way around here, Olga. Thanks for taking the time to leave your rating and support our team!"
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Cameron Wright, President, Alpha Sigma Phi

October 2, 2026

5 out of 5 rating by Cameron Wright, President, Alpha Sigma Phi
"Best insurance agency in Western Kentucky"
We responded:
"Thanks, Cameron! We're honored to be considered the best insurance agency in Western Kentucky. Your support means a lot to us, and we're here whenever you need assistance with your coverage. "
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Jacob Webb

October 2, 2026

4 out of 5 rating by Jacob Webb
"Very friendly service that made the process go very smooth"
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thomas stanbery

October 1, 2026

5 out of 5 rating by thomas stanbery
"Very courteous and helpful, excellent service, so good it convinced me to stay with this agent."
We responded:
"Thomas, thank you for your kind words and for choosing to stay with our agency. We're thrilled to hear that our courteous and helpful service made a difference for you. If you ever have any questions or need assistance, feel free to reach out. "
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Jason Miller

September 30, 2026

5 out of 5 rating by Jason Miller
"I would recommend Tatum at this office to you for your insurance needs. She was kind, professional, and very knowledgeable in all of my interactions with her. She answered my (many) questions without hesitation, didn't push me to buy until I was ready, and on top of it all, I got a much better price than what I was paying before. Tatum made the process of switching a smooth and painless experience for me."
We responded:
"Hi Jason, thank you for recommending Tatum! It's great to hear that she provided you with such knowledgeable and patient service, and that you found a better price. We're thrilled to have made your switch to our agency smooth and painless. "
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Jessica

September 30, 2026

5 out of 5 rating by Jessica
"Tatum was very professional and kind. She really took the time to reach out to me and give me such a wonderful quote. So glad I text yes back to her. Thanks again State Farm!!"
We responded:
"Jessica, we’re so glad Tatum made such a positive impression! It’s wonderful to hear her professionalism and kindness stood out during your experience. Thanks for trusting our team!"
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Tammy Morris

September 30, 2026

5 out of 5 rating by Tammy Morris
"Go see Haylee, she was so helpful!"
We responded:
"This means so much, Tammy! We're thrilled to hear that Haylee was able to help you out. If you ever need assistance with your insurance, feel free to reach out."
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Rhett Holmes

September 29, 2026

5 out of 5 rating by Rhett Holmes
"Kylie, I hope spelled that did amazing helping us get a lower monthly bill while still keeping the came coverage for both our cars! Thank you so much!"
We responded:
"Hi Rhett, thank you for letting us know! Kylie will be thrilled to hear she helped you lower your monthly bill while maintaining the same coverage for your cars. We're grateful for your trust in our agency."
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Alex Reynolds

September 29, 2026

5 out of 5 rating by Alex Reynolds
"Kylin got me out of a bind QUICK when I realized Paducah Insurance had majorly screwed me. Quick service, great rates - best you can get in the area! Give her a call!"
We responded:
"This was such a nice review to come across, Alex! It's great to hear that Kylin was able to assist you swiftly and effectively. We appreciate your trust in our agency and your recommendation. "
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Tom Welsh

September 29, 2026

5 out of 5 rating by Tom Welsh
"Tiffany at Travis Terrell State Farm Insurance provided clear guidance and excellent service in our insurance transition. I highly recommend this agency!"
We responded:
"This is awesome, Tom! It's great to hear that Tiffany was able to provide clear guidance and excellent service during your insurance transition. We appreciate your recommendation and are here for any future insurance needs you may have."
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Dustin Simon

September 29, 2026

5 out of 5 rating by Dustin Simon
"The crew here is awesome. Very quick to take care of you and nice as can be. Highly recommend. Haylee and Tiffany are very quick and nice with anything that comes up! Thank you"
We responded:
"We’re excited to hear this, Dustin! Haylee and Tiffany will be delighted to receive your kind words. We appreciate your recommendation and are always here to assist with your insurance needs."
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andrew Lovett

September 28, 2026

5 out of 5 rating by andrew Lovett
"Highly recommend! Kylin and Tatum always take care of anything I need with my policies!"
We responded:
"Thanks for the recommendation, Andrew! It's great to hear that Kylin and Tatum are taking such good care of your policy needs. We appreciate your trust in our agency."